Privacy Policy

What Information We Collect

When you visit our website or book a retreat, we may collect the following types of information:

Personal details: Your name, email address, phone number, postal address, and payment information.
Booking details: Dates of your retreat, preferences, and special requests.
Technical data: Your IP address, browser type, device information, and website usage patterns through cookies and similar tracking technologies.
Communications: Any messages you send us via email or contact forms.

Why We Collect Your Information

We collect your information to:

Process and manage your retreat bookings smoothly.
Communicate important updates, confirmations, and personalised support.
Improve our website, services, and user experience.
Comply with legal and regulatory requirements.
Send you relevant news, offers, or newsletters (only if you’ve opted in).

How We Use and Protect Your Data

We keep your information safe and only share it with trusted partners who help us deliver the retreats and services you expect. This might include:

Payment processors for secure transactions.
Accommodation or activity providers related to your retreat.
Marketing platforms for sending you newsletters (if subscribed).

We never sell your personal data to third parties.

Your data is stored securely, and we take all reasonable steps to protect it from unauthorised access, loss, or misuse.

Your Privacy Rights

You have full control over your personal information. You can:

Access and update your details by contacting us.
Request deletion of your data (bearing in mind this might affect your ability to book or receive services).
Opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
Withdraw consent for data processing where applicable.

If you have concerns about how we handle your data, you can also contact your local data protection authority.

Data Collection from Minors

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe a minor has provided us with personal information, please contact us, and we will take immediate steps to remove it.

Cookies and Tracking Technologies

We use cookies to make your website experience better, remember your preferences, and understand how our site is used. You can manage your cookie preferences in your browser settings. For more information, please see our Cookie Policy [link if available].

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in laws or our practices. We encourage you to review it periodically. Your continued use of our website and services means you accept any updates.

Contact Us

If you have any questions about your privacy or this policy, please reach out to us at:
Email: hello@booknookretreats.com